Cancellation Policy

At Unlock Holidays, we understand that plans can change. Our cancellation policy is designed to provide clarity and fairness for both our customers and service providers. Please review the following guidelines:

1. Cancellation by Customer:

If you need to cancel your booking, please do so as soon as possible to allow others the opportunity to book. Cancellations are subject to the following conditions:

• Cancellations made more than 7 days prior to the trip date will receive a full refund.
• Cancellations made between 3 to 7 days prior to the trip date will receive a 50% refund.
• No refunds will be provided for cancellations made less than 3 days before the trip date.

2. Cancellation by Service Provider:

In the unlikely event that a service provider needs to cancel your booking due to unforeseen circumstances, you will receive a full refund of the booking amount.

3. Refund Process:

To request a refund for a cancellation, please contact our customer support team with your booking details. Refunds will be processed within 7-10 business days after approval.

4. No-shows:

If you fail to show up for your booked service without prior notice, no refunds will be provided.

5. Change of Plans:

If you need to modify your booking, please contact us as soon as possible. We will do our best to accommodate your request, but changes may be subject to availability and additional charges.

If you have any questions or concerns about our cancellation policy, please contact us at admin@gmail.com. We're here to help!